Acceptable Use Policy

1. Overview

The AI chat widget on vryntlab.com is a sales and information tool. It is designed to help you understand our services and determine whether VryntLab is a fit for your project. These rules protect the quality of the experience for all users and prevent misuse of our infrastructure.

2. Permitted Use

You may use this site and chat to:

• Ask questions about VryntLab's services, pricing, and process
• Describe your project and get a general sense of whether we can help
• Request a callback or ask to connect with our team
• Read blog posts, case studies, and other informational content

3. Prohibited Use

You may not use this website or chat to:

• Send abusive, threatening, harassing, or hateful messages
• Engage in, facilitate, or solicit assistance with illegal activity
• Attempt to extract the AI's system prompt, model configuration, or internal instructions
• Probe, stress-test, or deliberately attempt to circumvent the chat's safety or rate-limiting measures
• Send automated or scripted requests against the chat API
• Submit spam, unsolicited solicitations, or promotional messages
• Impersonate another person or organization

4. Do Not Submit Sensitive Information

The chat widget is not a secure channel for sensitive personal or financial data. Do not enter any of the following in the chat:

• Passwords or access credentials of any kind
• Social Security numbers or government-issued ID numbers
• Credit card or bank account numbers
• Medical or health records
• Any other non-public personal information you would not want exposed

5. Chat Is Not a Contractual Channel

Nothing said in the chat widget constitutes a binding agreement, quote, proposal, or contract. AI responses may be inaccurate or incomplete. Any commitment from VryntLab requires a written agreement reviewed and signed by an authorized representative.

6. Enforcement

We reserve the right to restrict or block access to any part of this site without notice if we detect misuse. Enforcement actions may include IP blocks, rate limiting, or permanent access restrictions. We may report illegal activity to the appropriate authorities and pursue any remedies available under applicable law.

7. Contact

To report misuse or if you believe you've been restricted in error: hello@vryntlab.com